Customer: "Do you have any books on [----]?"
Staff: "Is there a specific title or author that you had in mind that I can look for?"
C: "No. I just want to know what you have on [----]."
S: "Unless you have a specific book or books that you're looking for, I don't really have anything to go on."
C: "Just go look in the [----] section and tell me what you have on [----]."
Gentle readers: Perhaps I shouldn't divulge such industry secrets, but....
I'm putting you on hold, checking my email, and freshening my coffee, then picking up and telling you we don't have anything on [----]. Tens of thousands of books in stock, which I simply can't scour and jot down every possibly relevant title / author while the till goes unattended. We can't.
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